1. Introduction

BenchHub ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact us, or purchase our products, including smart boards, desktops, laptops, and other technology.

2. Information We Collect

• Contact details: name, phone number, email address, and delivery address when you place an order or request a quote.
• Order information: products purchased, payment method, and transaction history.
• Communication records: messages sent to us via WhatsApp, phone, email, or our website contact forms.
• Technical data: basic usage information such as browser type and pages visited, used to improve our website.

3. How We Use Your Information

• To process and deliver your orders, including installation and setup services.
• To respond to your inquiries, quotes, and demo requests.
• To provide after-sales support, warranty service, and 24/7 customer assistance.
• To send order updates and, with your consent, information about new products or offers.
• To improve our website, products, and services.

4. Sharing of Information

We do not sell or rent your personal information. We only share it with trusted third parties where necessary to serve you, such as:

• Delivery and courier partners to ship your order.
• Payment service providers to process transactions securely.
• Legal authorities where required by the laws of Bangladesh.

5. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. Payment information is handled by secure payment providers and is not stored on our servers.

6. Data Retention

We retain your information only as long as necessary to fulfill your orders, provide warranty support, meet legal obligations, and resolve disputes.

7. Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information, or to opt out of marketing communications.

8. Cookies

Our website may use cookies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

1. Acceptance of Terms

By accessing the BenchHub website or purchasing our products — including smart boards, desktops, laptops, monitors, and other technology — you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Products & Pricing

• All prices are listed in Bangladeshi Taka (৳) and may change without prior notice.
• Discounted prices and promotional offers are valid only for the stated period or while stocks last.
• Product images are for illustration; actual products may vary slightly in appearance.
• We make every effort to keep specifications accurate, but errors may occasionally occur. We reserve the right to correct any errors and cancel affected orders with a full refund.

3. Orders & Payment

• An order is confirmed only after we verify availability and receive payment or an agreed advance.
• We may accept payment via cash, bank transfer, mobile banking, or other methods communicated at the time of order.
• We reserve the right to refuse or cancel any order, including in cases of suspected fraud or pricing errors.

4. Delivery & Installation

• Delivery timelines are estimates and may vary by location within Bangladesh.
• For smart boards, installation and basic training may be provided as agreed at the time of purchase.
• Please inspect products upon delivery and report any visible damage immediately.

5. Warranty

• Products are covered by the warranty period stated on the product page or invoice.
• Warranty covers manufacturing defects only. It does not cover physical damage, liquid damage, unauthorized repairs, misuse, or normal wear and tear.
• The original invoice is required for all warranty claims.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy, which forms part of these Terms.

7. Use of the Website

• You agree not to misuse the website, attempt unauthorized access, or use it for unlawful purposes.
• All content on this website — including text, logos, and images — belongs to BenchHub or its licensors and may not be copied without permission.

8. Limitation of Liability

To the maximum extent permitted by law, BenchHub shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim shall not exceed the amount paid for the product concerned.

9. Governing Law

These Terms are governed by the laws of Bangladesh. Any disputes shall be subject to the jurisdiction of the courts of Dhaka.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

1. Overview

At BenchHub, customer satisfaction matters. This policy explains when products can be returned, exchanged, or refunded. Please read it carefully before making a purchase.

2. Eligibility for Return or Exchange

• Damaged or defective on delivery: If a product arrives damaged or is found defective at the time of delivery, report it to us within 24 hours of receipt for a free replacement or exchange.
• Wrong product delivered: If you receive a product different from what you ordered, we will exchange it at no cost to you.
• Manufacturing defects: Defects appearing within the warranty period are handled under the product warranty — repair or replacement as applicable.

3. Conditions for Return

• The product must be unused and in its original packaging with all accessories, manuals, and free items included.
• The original invoice or proof of purchase must be presented.
• Products with physical damage, liquid damage, missing parts, or signs of misuse after delivery are not eligible for return.
• Software, licenses, and installed OPS modules that have been activated cannot be returned.

4. Non-Returnable Situations

• Change of mind after the product has been delivered in good condition and accepted.
• Damage caused by improper installation by third parties, power fluctuations, or accidents.
• Products purchased under clearance or special "no return" offers, where clearly stated at the time of sale.

5. Refund Process

1. Contact us via WhatsApp or phone at +880 1725-747664 with your invoice number and photos/videos of the issue.
2. Our team will verify the claim, and if approved, arrange pickup or ask you to return the product to our Mirpur office.
3. After inspection, we will offer a replacement, exchange, or refund as appropriate.

6. Refund Timeline & Method

• Approved refunds are processed within 7–10 business days after we receive and inspect the returned product.
• Refunds are made using the original payment method (cash, bank transfer, or mobile banking) unless agreed otherwise.
• Delivery and installation charges are non-refundable unless the return is due to our error or a verified defect.

7. Advance Payments & Order Cancellation

• Orders may be cancelled before dispatch for a full refund of any advance paid.
• Custom-configured or specially imported products may require a non-refundable advance, which will be communicated before you confirm the order.